Long story short: I moved into the property in October, it's a new build with Walker Group.
We contacted Walker Group to say that the water in the garden wasn't draining away as expected. They told us they would come out 12th December.
Received a repsonse from them today saying the weather isn't suitable to determine if there is a water logging issue, and that i need to wait until APRIL for them to do anything about it.
WHAT. THE. HELL?! So my garden is pretty much inaccessible until April!! This is a picture of it in November, it is a LOT worse now. It's pretty much a swimming pool. I'm not happy.
It's going to rain EVERY winter, this isn't a one off event. And the water is right up to the back wall of my house! Help please? :(
My post from December:
Hi all
We moved into our new build in October. We couldn't afford to get turf laid at the time of buying the house, so nothing was done to the garden.
When we moved in, there was a lot of rubble in the garden, bits of fence, white tubes, etc, which we cleared up and rotovated the ground so that we could lay turf ourselves. After we rotovated it, the storm happened and we couldn't lay the turf. (This was end of October'ish).
This is what my garden looks like now. I'm really worried that this could be affecting our foundations. It's been like this a while now and it's not draining away.
I emailed Walker Group. Their response was disappointing.
Garden drainage beyond 3m from the building is not considered by the NHBC, nor ourselves, to be a 'defect' under the warranty given by your new home.
Thoughts please?